Refund Policy

Last Updated: November 28, 2025

Important Information: Due to the nature of digital products, the right of withdrawal cannot be exercised after delivery. Please review product features carefully before purchasing.

1. GENERAL REFUND CONDITIONS

In accordance with the Law on Consumer Protection No. 6502 and Distance Contracts Regulation:

  • Right of withdrawal cannot be used after digital content and services are delivered
  • License keys cannot be returned after activation
  • Subscriptions cannot be cancelled after they start

2. NON-REFUNDABLE PRODUCTS

The following products are strictly non-refundable:

  • Activated Licenses: Digital keys that have been put into use
  • Started Subscriptions: Subscription services that have started being used
  • Downloaded Content: Digital content that has been downloaded or accessed
  • Used Coupons: Applied discount coupons

3. REFUNDABLE SITUATIONS

Situations Where You Can Request Refund:

  • Delivery Error: If the product was never delivered
  • Wrong Product: If a different product than ordered was sent
  • Technical Failure: If the product cannot be used at all due to technical reasons
  • Double Payment: If payment was made twice for the same product

4. REFUND PROCEDURE

4.1. Creating Refund Request

  1. Create a support ticket from the Contact page
  2. Specify your order number
  3. Explain your reason for refund in detail
  4. Add screenshots if available

4.2. Review Process

  • First Response: Within 24 hours
  • Review: 3-5 business days
  • Decision: Notified via email

4.3. Approved Refunds

If your refund request is approved:

  • Refund process starts according to your payment method
  • Credit card: 7-14 business days
  • Bank transfer: 3-5 business days
  • Crypto currency: 1-3 business days

5. TECHNICAL PROBLEMS

If the product is not working due to technical reasons:

  • Contact our technical support team first
  • If the problem cannot be solved, you can request a refund
  • Our technical team evaluates the issue within 48 hours

6. PAYMENT CANCELLATION

6.1. Cancellation Before Payment

Before the payment process is completed:

  • You can close the payment page
  • No fee is charged
  • Order is not created

6.2. Cancellation After Payment

After payment is completed:

  • Can be cancelled if product is not delivered
  • Can be cancelled if license key is not viewed
  • Full amount is refunded

7. SUBSCRIPTION CANCELLATION

Subscription Cancellation:

  • Subscriptions do not renew automatically
  • Manual renewal is required at the end of term
  • Active subscriptions cannot be cancelled
  • Can be used until expired

8. PARTIAL REFUND

Partial refund may be made in some cases:

  • Unused Time: Unused part of subscription time (exceptional cases)
  • Package Products: Unused part of the package
  • Technical Problems: Service interruption time

9. REFUND REJECTION

Refund request is rejected in the following cases:

  • If product has started being used
  • If license key is viewed
  • If terms of use are violated
  • If fake information provided
  • If refund period passed (24 hours after delivery)

10. PAYMENT PROVIDER POLICY

Since payments are processed via Shopier:

  • Shopier's refund policy also applies
  • Payment disputes are handled via Shopier
  • Chargeback processes are managed by Shopier

11. CUSTOMER SATISFACTION

Your Satisfaction Matters:

If you are not satisfied with our products:

  • Talk to our support team first
  • Let us try to solve your problem
  • We can offer alternative solutions
  • Your feedback is valuable to us

12. CONTACT

For Refund Requests:
You can create a support request from the Contact page.
Don't forget to include your order number and detailed explanation.

This policy was last updated on November 28, 2025 and complies with legal regulations.